Webex AI Agent
Webex AI Agent refers to Cisco's autonomous conversational artificial intelligence system integrated within the Webex Contact Center platform that functions as a self-service concierge to handle customer inquiries through natural dialogue and conversational intelligence. This self-service concierge swiftly takes actions and handles customer inquiries with natural dialogue and conversational intelligence to eliminate wait times and provide faster resolutions. The agent operates across voice and digital channels, providing proactive customer support while reducing human agent workload through automated query resolution.
Webex AI Agent leverages advanced natural language processing and machine learning capabilities to understand customer intent, access relevant information from integrated systems, and deliver contextually appropriate responses. The system seamlessly escalates complex issues to human agents with complete interaction context, ensuring continuity in customer service experiences. Cisco also ships a separate product, the Cisco AI Assistant for Webex Contact Center, which supports human agents and supervisors with transcripts, suggested responses, and wrap-up summaries rather than handling customer conversations on its own.
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