What is a conversational AI chatbot?

What is a conversational AI chatbot? refers to sophisticated dialogue systems that utilize artificial intelligence technologies to engage users in natural, human-like conversations through text or voice interfaces. These advanced chatbots employ natural language processing, machine learning algorithms, and contextual understanding to interpret user intent, maintain conversation history, and generate intelligent responses that adapt to individual user needs and preferences. Unlike traditional rule-based chatbots that follow scripted decision trees, conversational AI chatbots leverage large language models, sentiment analysis, and semantic understanding to handle complex queries, ambiguous requests, and multi-turn conversations with contextual continuity. Core capabilities include intent recognition, entity extraction, dynamic response generation, conversation flow management, and integration with external systems through APIs and webhooks. These systems can learn from user interactions, improve performance through continuous training, and provide personalized experiences across multiple channels including websites, mobile apps, social media platforms, and voice assistants, making them essential for modern customer engagement and business process automation.