What is this type of technology called that uses this conversational AI

Conversational AI technology encompasses artificial intelligence systems that enable natural language interactions between humans and machines through text or voice interfaces, combining natural language processing, machine learning, and dialogue management. This technology integrates multiple AI components including natural language understanding (NLU) for intent recognition, natural language generation (NLG) for response creation, and dialogue state tracking for context maintenance across conversations. Modern conversational AI employs large language models, transformer architectures, and reinforcement learning from human feedback to achieve human-like communication capabilities. Key features include context awareness, multi-turn dialogue handling, personality consistency, and integration with external systems for task completion. Applications span virtual assistants, customer service chatbots, voice interfaces, and intelligent tutoring systems. For AI agents, conversational AI technology provides essential communication capabilities enabling natural human-computer interaction, instruction interpretation, and collaborative task execution.