Twilio AI Agent

Antoni Kozelski
CEO & Co-founder
Published: June 13, 2025
Glossary Category

Twilio AI Agent is an autonomous conversational assistant built on Twilio’s communications platform that combines AI capabilities with voice, SMS, and messaging channels to deliver customer-facing interactions across multiple touchpoints. These agents, part of Twilio’s AI Assistants framework, are “customer-aware autonomous assistants” designed for real-world customer service applications. The platform enables businesses to deploy agents across “Twilio-powered channels SMS, WhatsApp, and Voice” with built-in security features including “content moderation, prompt injection checks.”

Twilio AI Agents leverage the company’s programmable communications APIs to create scalable, multi-channel customer experiences that integrate with existing business systems and customer data. Key capabilities include real-time voice transcription, conversational AI powered by large language models, and seamless handoffs between automated and human support. The platform supports custom channel integration and provides enterprise-grade security controls, making it suitable for businesses requiring reliable, scalable customer communication automation across voice and messaging platforms.

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Last updated: August 4, 2025