ServiceNow Agentic AI

ServiceNow Agentic AI refers to ServiceNow’s enterprise-grade autonomous AI capabilities that enable intelligent agents to independently manage IT service management (ITSM), human resources service delivery (HRSD), and business workflow automation within the ServiceNow platform ecosystem. These AI agents can autonomously resolve incidents, fulfill service requests, manage change processes, and orchestrate complex workflows across departments without human intervention. The platform leverages natural language processing, machine learning, and integration with ServiceNow’s extensive configuration management database (CMDB) to provide contextual decision-making and automated problem resolution. Key features include intelligent incident routing, automated root cause analysis, predictive maintenance scheduling, and self-healing infrastructure capabilities. ServiceNow’s agentic AI agents can interact with external systems through APIs, learn from historical ticket patterns, and continuously improve their performance through feedback loops, making them particularly effective for large enterprises seeking to reduce manual IT operations workload while maintaining compliance and governance standards.