AI Agent Gorgias

AI Agent Gorgias refers to Gorgias’s proprietary autonomous customer service assistant specifically designed for ecommerce brands to handle support inquiries through conversational artificial intelligence. This AI agent operates as an autonomous support assistant that resolves approximately 60% of customer support inquiries while delivering brand-aligned conversations and increasing conversions 2.5x through tailored product recommendations. The system integrates seamlessly with Shopify and other ecommerce platforms, enabling automated order management, real-time product information access, and promotional campaign execution.

AI Agent Gorgias supports multilingual communication across 80+ languages and utilizes large language models to generate contextually appropriate responses. The platform employs machine learning to understand brand voice, company policies, and customer data, allowing it to provide personalized assistance including order updates, refund processing, and subscription management while maintaining consistent brand messaging across all customer touchpoints.