Twilio AI agent

Twilio AI agent is an autonomous conversational assistant built on Twilio’s communications platform that combines AI capabilities with voice, SMS, and messaging channels to deliver customer-facing interactions across multiple touchpoints. These agents, part of Twilio’s AI Assistants framework, are “customer-aware autonomous assistants” designed for real-world customer service applications. The platform enables businesses to deploy agents across “Twilio-powered channels SMS, WhatsApp, and Voice” with built-in security features including “content moderation, prompt injection checks.”

Twilio AI agents leverage the company’s programmable communications APIs to create scalable, multi-channel customer experiences that integrate with existing business systems and customer data. Key capabilities include real-time voice transcription, conversational AI powered by large language models, and seamless handoffs between automated and human support. The platform supports custom channel integration and provides enterprise-grade security controls, making it suitable for businesses requiring reliable, scalable customer communication automation across voice and messaging platforms.